Contact information

Business Enquiries & Concierge Support

Welcome to the GY Gaming Black Label support centre. As a boutique operated by J Training Ltd, we pride ourselves on providing a discreet, high-end service for the UK’s most discerning collectors.

Whether you have a question regarding a "Black Label" pre-order, an identity verification enquiry via OneID, or a request for our "Absolute Pure White" range, our concierge team is here to assist.

Contact Information

For the fastest response, please contact our dedicated support team via email. We aim to respond to all enquiries within 24 hours (Monday–Friday).

General & Order Enquiries: info@gygamingblacklabel.co.uk
Pre-Order & Logistics Support: Please include your order number in the subject line for priority service.

Physical Locations

Registered Office & Dispatch Hub All online orders are processed and dispatched from our secure, professional facility:

J Training Ltd Office 8 (Unit 6 & 7) Henfield Business Park Shoreham Road Henfield, BN5 9SL United Kingdom

Retail Collection Point If you have selected "Click & Collect" at checkout, your order will be prepared for collection at our dedicated shop location. Please wait for your "Ready for Collection" email before visiting.

Note: Our Black Label inventory is held in a private, secure area and is not available on the general retail floor for public viewing.

Identity & Payment Security

We utilise industry-leading technology to ensure your data and transactions are "Black Label" secure.

Identity Verification: All age-restricted orders are verified via OneID or our AVP system. OneID allows for secure, bank-verified identity checks without the need to upload sensitive documents.
Secure Payments: All transactions are processed via the Bankful gateway, ensuring the highest level of encryption and fraud protection for your investment.